Refund Policy

1. Overview

At Nordic IPTV Pro, we strive to provide the best IPTV streaming experience. This Refund Policy outlines the conditions under which refunds may be issued for our services.

2. Free Trial Period

• We offer a 12-hour free trial to test our service before purchasing a subscription
• We strongly recommend using the free trial to ensure our service meets your expectations
• Free trials are limited to one per customer
• No refund is applicable for free trial periods as no payment is required

3. Refund Eligibility

Refunds may be issued under the following circumstances:

Eligible for Refund:

• Technical Issues: If our service is not functioning due to issues on our end and we cannot resolve them within 48 hours
• Service Not Delivered: If you paid for a subscription but did not receive access to the service
• Duplicate Payment: If you were charged multiple times for the same subscription
• Within 48 Hours: Refund requests must be made within 48 hours of purchase

NOT Eligible for Refund:

• Issues caused by your internet connection or ISP
• Incompatibility with your device (please test with free trial first)
• Change of mind after purchase
• Violation of our Terms of Service resulting in account termination
• Requests made after 48 hours of purchase
• Partial refunds for unused subscription time

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact us via WhatsApp at +212714051990 within 48 hours of purchase
2. Provide your order/transaction ID and account details
3. Explain the reason for your refund request with supporting evidence
4. Our support team will review your request within 24-48 hours
5. If approved, refunds will be processed within 5-10 business days

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• PayPal: Refunded to your PayPal account within 3-5 business days
• Credit Card: Refunded to your card within 5-10 business days (depending on your bank)
• Bitcoin: Refunded to the original wallet address within 24-48 hours

6. Subscription Cancellation

• You may cancel your subscription at any time by contacting us
• Cancellation will prevent future charges but does not entitle you to a refund for the current subscription period
• You will retain access to the service until the end of your current subscription period
• No automatic renewals - you must manually renew your subscription

7. Service Interruptions

In the event of extended service outages (more than 72 consecutive hours) caused by issues on our end, we may offer:

• Extension of your subscription period to compensate for downtime
• Partial refund proportional to the outage duration
• Credit toward your next subscription

We are not responsible for outages caused by third-party providers, ISPs, or circumstances beyond our control.

8. Fraudulent Activities

Accounts found to be engaging in fraudulent activities, sharing credentials, or violating our Terms of Service will be terminated immediately without refund. We reserve the right to report fraudulent activities to appropriate authorities.

9. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us, your account will be immediately suspended. We encourage you to contact our support team first to resolve any issues before initiating a chargeback.

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

11. Contact Us

For refund requests or questions about this policy, please contact us:

• WhatsApp: +212714051990
• Available: 24/7 Support
• Response Time: Within 24-48 hours